Customer Support Portal
Click the button below to access the 5x5 Customer Support portal, a knowledge base where you will find answers, tips, tricks and more in a continually expanding library designed to help you get the most from your 5x5 product experience.
All 5x5 users are invited to access this free resource.
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October 18, 2022
Save ground space
Protect the Earth!
Saving ground space sounds like an eco-friendly move, but this patch (ha! a pun) actually fixes a bug related to ground space data. Several other bug fixes included in this release, as well.
October 11, 2022
Minor bug fixes
Nobody likes it when a window opens too big or layers needlessly obscure information below. We certainly don't. Under the flag of "continuous improvement" we ventured forth to fix a number of small, but annoying, issues with software performance and the user interface. All better now.
September 12, 2022
Significant updates to features, UI and overall performance
This feature now allows more flexible identification of open and occupied space. Where previous versions allowed only sequential identification, the new version supports identifying multiple overlapping spaces.
Feature Name Changes
Some features have been renamed for increased clarity.
- Analyze is now Objects
- Media View is now Gallery Inspector
- Revisions View is now Model Editor
Related screenshots for illustration:
- “Objects” (previously Analyze) gets a new UI which makes it easier to examine objects within the asset.
- A Help button has been added to the top navigation bar.
- Switch Modes with a more intuitive dropdown in the navigation sidebar. No more hamburger menu.
- Panorama and fallzone are now combined into one view that is more easily accessible within the Mode dropdown.
- The tool layout in the Explorer Mode is updated for increased clarity. Buttons are now organized into three categories — Add Entities, Entity Analytics, & Flight Path — which can be contracted and expanded.
- Tooltips have been added to many primary tools and features. Hovering the info icon for features like “Entity Analytics” show a description of the feature. Hovering some buttons will display a description of the tool.
- Site loading performance (a.k.a. speed!) on any site list within the portal is significantly improved.