Resources

Customer Support Portal

Click the button below to access the 5x5 Customer Support portal, a knowledge base where you will find answers, tips, tricks and more in a continually expanding library designed to help you get the most from your 5x5 product experience.

All 5x5 users are invited to access this free resource.

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Go to the Support Portal

Release notes

September 12, 2022

4.0.21

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Live

Significant updates to features, UI and overall performance

What’s New

Vertical Space

This feature now allows more flexible identification of open and occupied space. Where previous versions allowed only sequential identification, the new version supports identifying multiple overlapping spaces.

Feature Name Changes

Some features have been renamed for increased clarity.

  • Analyze is now Objects
  • Media View is now Gallery Inspector
  • Revisions View is now Model Editor

Related screenshots for illustration:

Screenshot of Object tool button
Use Objects to get detailed information
Screenshot of Gallery Inspector
Use Gallery Inspector to view 2D photos and more
Screenshot of Model Editor
Model Editor is a powerful simulation tool

Interface Improvements

  • “Objects” (previously Analyze) gets a new UI which makes it easier to examine objects within the asset.
  • A Help button has been added to the top navigation bar.
  • Switch Modes with a more intuitive dropdown in the navigation sidebar. No more hamburger menu.
  • Panorama and fallzone are now combined into one view that is more easily accessible within the Mode dropdown.
  • The tool layout in the Explorer Mode is updated for increased clarity. Buttons are now organized into three categories — Add Entities, Entity Analytics, & Flight Path — which can be contracted and expanded.
  • Tooltips have been added to many primary tools and features. Hovering the info icon for features like “Entity Analytics” show a description of the feature. Hovering some buttons will display a description of the tool.
Help button layout
Help is now just a click away
Dropdown navigation makes it easier to get where you need to be
Panorama and Fallzone are now available in one view
Helpful tips have been added in many places across the platform

Resolved Issues

Performance Boost

  • Site loading performance (a.k.a. speed!) on any site list within the portal is significantly improved.